Practice Success Specialist
CarePaths is looking for an organized, client focused, individual to join our REMOTE Practice Success team.
CarePaths is a digital health company on a mission since 2000 to improve the quality of Mental Health. We are therapist centric and provide a 360 degree cloud based EHR (ONC Certified) and Practice Management solution for Behavioral Health serving group and private practices across all 50 states.
We are looking for a new Practice Success team member who’s empathetic, patient, and a great communicator.
Duties:
- -Learn the workflows within CarePaths EHR
- -Assist clients with over the phone and written support
- -Identify and assess customers’ needs to achieve satisfaction
- -Facilitate online training sessions with client
- -Build sustainable relationships and trust with customer accounts through open and interactive communication
- -Troubleshoot billing / claims issues
- -Introduce and onboard trial users
- -Provide accurate, valid and complete information by using the right methods/tools
- -Communicate issues found in the in the software to development team
- -Take the extra mile to engage customers
Requirements:
- -Proven customer support experience or experience as a Client Service Representative
- -Track record of over-achieving quota
- -Strong phone contact handling skills and active listening
- -Familiarity with Ticketing systems and CRM systems and practices
- -Familiarity with Medical Billing and Insurance
- -Customer orientation and ability to adapt/respond to different types of characters
- -Excellent communication and presentation skills
- -Ability to multi-task, prioritize, and manage time effectively
- -High school diploma
Applicants should send resume to jennifer.shelton@carepaths.com
