Practice Success Specialist

CarePaths is looking for an organized, client focused, individual to join our REMOTE Practice Success team.

CarePaths is a digital health company on a mission since 2000 to improve the quality of Mental Health. We are therapist centric and provide a 360 degree cloud based EHR (ONC Certified) and Practice Management solution for Behavioral Health serving group and private practices across all 50 states.

We are looking for a new Practice Success team member who’s empathetic, patient, and a great communicator.

Duties:

• -Learn the workflows within CarePaths EHR
• -Assist clients with over the phone and written support
• -Identify and assess customers’ needs to achieve satisfaction
• -Facilitate online training sessions with client
• -Build sustainable relationships and trust with customer accounts through open and interactive communication
• -Troubleshoot billing / claims issues
• -Introduce and onboard trial users
• -Provide accurate, valid and complete information by using the right methods/tools
• -Communicate issues found in the in the software to development team
• -Take the extra mile to engage customers

Requirements:

• -Proven customer support experience or experience as a Client Service Representative
• -Track record of over-achieving quota
• -Strong phone contact handling skills and active listening
• -Familiarity with Ticketing systems and CRM systems and practices
• -Familiarity with Medical Billing and Insurance
• -Customer orientation and ability to adapt/respond to different types of characters
• -Excellent communication and presentation skills
• -Ability to multi-task, prioritize, and manage time effectively
• -High school diploma

Applicants should send resume to jennifer.shelton@carepaths.com